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Customer Service

For Customer Assistance, just give us a ring. We’re not a call center, we’re real live Vermonters. We answer our phones from 8:00 to 6:00 daily.

Business Hours: | MAIL ORDER: 9 AM - 5 PM | RETAIL STORE: 8 AM - 6 PM | All time in EST |

Frequently Asked Questions

3600 Waterbury Stowe Road, Waterbury Center, Vermont 05677

We’re usually open and always happy to see you. The cider mill is open 7 days a week from 8 a.m. to 6 p.m. Our Luncheonette is open 8:00 a.m. to 6:00 p.m. Breakfast is served 8 a.m. -10:30 a.m. Lunch is served 11:00 a.m. to 3:00 p.m (last call for alcohol is 15 minutes before closing). Hard cider tastings 8:00 a.m. to 6:00 p.m. Hours may vary with season. We’re only closed on Thanksgiving and Christmas Day.

Not really…we let you explore our Cider Mill at your own pace. Everything is free and self-guided, and we encourage you to take your time and enjoy. We’re open to the public during our regular business hours 7 days a week. No reservations required. Simply enter the cider mill and follow the painted apples on the floor to the press room for a FREE sample of our fresh cider – while you watch it being made! When we’re not pressing, a video shows the whole process.

Once your order ships, you'll receive a tracking number via email. You can also view your order status in your account dashboard.

No, because we don’t have an apple orchard on-site (though we do have a “solar orchard” of panels that helps power our Mill!). We love apple picking, too, and you’ll find a complete list of “pick-your-own-apples” sites at the Vermont Department of Agriculture’s website. Just click this link:  http://www.vermontapples.org/vermont-orchard-listing/ 

We partner closely with several orchards spanning the shore of Lake Champlain. They provide our favorite top quality McIntosh apples, as well as the other varieties we insist on in order to produce our uniquely delicious fresh cider. By the way, if you look out back we do have a “solar orchard” of panels that help power our Mill.

There’s a huge difference, and you can taste it. Apple cider is 100% pure juice squeezed from the apple. Nothing added, nothing taken away. It’s a perishable product, needs to be refrigerated, and has a shelf life of about 6 weeks. Apple juice is whole different story: Generally speaking, it may have started as apple cider, but along the way all the pectin and fiber are filtered out, then water, artificial flavor, artificial coloring, sugar, and a bunch of preservatives are added. Not good. It’s then pasteurized at a very high temperature to make it shelf stable before being bottled. Look at the label…you’ll see that most apple juice in this country is made from concentrate that comes from overseas. Apple cider, on the other hand, is the real thing, made right here in the U.S. using local apples from local orchards. We think it’s important that people know where their food comes from and support local growers as much as possible…that’s what we do!

Our other building is home to The Café at Cold Hollow. Where we feature a locally sourced, Vermont-inspired menu. Get your day off to a great start with a satisfying breakfast. Or enjoy a refreshing, relaxing break as you eat lunch. Sip a Vermont craft beer or one of our own hard ciders. Sample one of the delectable desserts from our bake case, lounge in a cozy corner of our tasting room or luxuriate on our sun-soaked deck with family and friends.

Our customer service team is available Monday-Friday, 9am-5pm EST. Contact us via email, or phone.