Our mail order staff are happy to talk to you seven days a week from 9 a.m. to 5 p.m. EST. For the fastest service, just have your credit card information and order details ready. Be sure to give your address carefully and correctly (we’ve learned from experience and want to ensure prompt delivery). We deliver quality products to our customers and quality of life to our employees, so we don’t currently offer after-hours mail order service.

We want you to be happy. Big smile happy. So we stand behind the products we make and sell. If you’re not completely satisfied with your order, we’ll gladly provide a prompt credit, refund or exchange.

Occasionally, we exchange our customer mailing list with a few other reputable mail order companies and direct mail co-ops. If you’d rather not receive paper mailings from other companies, we’ll certainly respect that. Simply send an e-mail message to info@coldhollow.com requesting that your name be excluded from these mailings. Or write to us at Cold Hollow Cider Mill, 3600 Waterbury-Stowe Road, Waterbury Center, VT 05677.