I have ordered Cheddar Biscuits from Cold Hollow for several years. They are so delicious--flaky and moist, light, subtle cheddar flavor. The quality has been consistent, however, this recent order was STALE! I was frankly shocked and so disappointed and contacted Cold Hollow. No reply. A few days later, thinking perhaps my email went to "spam" or was lost in cyberspace, I contacted Cold Hollow again! Still no response. I am very sad about this. First, stale biscuits in a product that has been wonderful for years and -- insult to injury -- being ignored and not acknowledged at all by Cold Hollow. Losing a customer during the Holidays.